Troubleshooting the Installation

Administrative Privileges

Installation of Endpoint Security requires the user to have administrator privileges.

• Installing or uninstalling the client on Windows 7 and higher with active UAC (User Access Control) requires the user to invoke the installer with the “run as administrator” option. To enable this right-click mouse option, add the following information to the registry:

  [HKEY_CLASSES_ROOT\Msi.Package\shell\runas\command] @=hex(2):22,00,25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,\ 00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,6d,00,\ 73,00,69,00,65,00,78,00,65,00,63,00,2e,00,65,00,78,00,65,00,22,00,20,00,2f,\ 00,69,00,20,00,22,00,25,00,31,00,22,00,20,00,25,00,2a,00,00,00

• To install or uninstall using the command line, the user must have administrator privileges (“run as administrator”).
• Microsoft packages. During installation, the 1720 error message may occur:

  “Error 1720. There is a problem with this Windows Installer package. A script required for this install to complete could not be run. Contact your support personnel or package vendor. Custom action ExtractConfigs script error -2147024770, : Line 2, C…”

  Microsoft suggests this solution:

  Microsoft Solution	Explanation
  KB311269	Register the WScript object by running the wscript -regserver command from a command prompt or from the Run option on the Start menu.

• See also DES encryption on Windows 7 clients

Repairing Clients

If a client deployment fails, you can Repair the client, which installs the Endpoint Security client on the computer again. Repair a client in one of these ways

• Run Repair from Push Operations in SmartEndpoint.
• Run Repair from the endpoint computer. Administrator privileges are required.

To repair an Endpoint Security client from the endpoint computer on Windows:

1. Make sure that the original EPS.msi and PreUpgrade.exe files are on the endpoint computer.
2. Go to Control Panel > Programs and Features > Uninstall or change a program.
3. Right-click Check Point Endpoint Security and select Repair.

EPS Service for VPN Connectivity

If the VPN client is unable to connect to the configured gateway, a Connectivity to the VPN server is lost message shows. To resolve this:

1. Make sure that the Check Point Endpoint Security service (the EPS service) is up and running.
2. If this service does not exist, install it by opening a command prompt and running:

   "c:\Program Files\CheckPoint\Endpoint Security\Endpoint Connect\TracSrvWrapper.exe" -install

Uninstalling the Client on Windows

Administrator privileges are required to uninstall the client.

To uninstall the Endpoint Security client on Windows computers:

1. Make sure that the original EPS.msi and PreUpgrade.exe files are present on the endpoint computer.
2. Go to Control Panel > Programs and Features > Uninstall or change a program.
3. Uninstall the Endpoint Security client.
4. If the client has Full Disk Encryption installed, run the Uninstall or change a program applet again after the disk completes the decryption.

After you uninstall the Endpoint Security client, you must reset the computer through SmartEndpoint on the Security Management Server. See Resetting a Computer.

Note - We recommend that you run a database backup on a daily basis.