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Troubleshooting the Installation

Administrative Privileges

Installation of Endpoint Security requires the user to have administrator privileges.

Repairing Clients

If a client deployment fails, you can Repair the client, which installs the Endpoint Security client on the computer again. Repair a client in one of these ways

To repair an Endpoint Security client from the endpoint computer on Windows:

  1. Make sure that the original EPS.msi and PreUpgrade.exe files are on the endpoint computer.
  2. Go to Control Panel > Programs and Features > Uninstall or change a program.
  3. Right-click Check Point Endpoint Security and select Repair.

EPS Service for VPN Connectivity

If the VPN client is unable to connect to the configured gateway, a Connectivity to the VPN server is lost message shows. To resolve this:

  1. Make sure that the Check Point Endpoint Security service (the EPS service) is up and running.
  2. If this service does not exist, install it by opening a command prompt and running:

    "c:\Program Files\CheckPoint\Endpoint Security\Endpoint Connect\TracSrvWrapper.exe" -install

Uninstalling the Client on Windows

Administrator privileges are required to uninstall the client.

To uninstall the Endpoint Security client on Windows computers:

  1. Make sure that the original EPS.msi and PreUpgrade.exe files are present on the endpoint computer.
  2. Go to Control Panel > Programs and Features > Uninstall or change a program.
  3. Uninstall the Endpoint Security client.
  4. If the client has Full Disk Encryption installed, run the Uninstall or change a program applet again after the disk completes the decryption.

After you uninstall the Endpoint Security client, you must reset the computer through SmartEndpoint on the Security Management Server. See Resetting a Computer.

Note - We recommend that you run a database backup on a daily basis.