Managing Members

  1. Access the Harmony SASE Administrator Portal and click Team > Members.

  2. Click the member row.

  3. To resend the invitation to members that did not accept the invitation within the validity period, click Resend Invite.

  4. To reset the password, click Reset Password and in the confirmation pop-up that appears, click Reset Password.

  5. To manage the devices of the user, click Manage Devices. The system redirects to the Device Inventory page. For more information, see Device Inventory.

  6. To change member role, click Change role. For more information, seeChanging Member Role.

  7. To view the activity of a member, click View Activity. The system redirects to the Member Activity page. See Member Activity.

  8. To delete a member, click Delete Member and in the confirmation pop-up that appears, click Delete Member.

Changing Member Role

  1. Access the Harmony SASE Administrator Portal and click Team > Members.

  2. Click the member row for which you want to change the role.

    The Edit Member window appears.

  3. Select the role:

    • User

    • Admin

    • Manager

    • User Manager

    • Network Manager

    • Security Manager

    • Billing

  4. Click Save.

Unblocking Members

Harmony SASE blocks members if there are multiple failed login attempts into the Harmony SASE Agent. Blocked members are greyed-out with a lock icon.

To unblock a members:

  1. Access the Harmony SASE Administrator Portal and click Team > Members.

  2. Search and select the member row whose account is blocked.

    The Edit Member window appears.

  3. Click Unblock User.

Generating Sign-Out and Uninstall Code

You can prevent members from unauthorized sign-out of the Harmony SASE Agent. The sign-out is authorized only after the member enters a sign-out code generated by you.

To generate the sign-out and uninstall code:

  1. Access the Harmony SASE Administrator Portal.

  2. Ensure that Disable Sign-Out is enabled for the member or group.

  3. Go to Team > Members.

  4. Search and select the member row for which you want to Generate Sign-Out and Uninstall Code.

  5. Click Generate Sign-Out and Uninstall Code.

    A pop-up appears with the sign-out code.

  6. Copy the code and share it with the member.

Resetting a Member Password

  1. Access the Harmony SASE Administrator Portal and click Team > Members.

  2. Click the member row for which you want to reset password.

    The Edit Member window appears.

  3. Click Reset Password.

    The Reset Password window appears.

  4. Click Reset Password.

Resetting Google Authenticator Two-Factor Authentication for a Member

When a member changes the device that has Google Authenticator used for Two-Factor Authentication, they must reconfigure it on the new device. To do that, the administrator must reset their Two-Factor Authentication.

To reset Two-Factor Authentication for a member:

  1. Access the Harmony SASE Administrator Portal and click Team > Members.

  2. Click the member row for which you want to reset Two-Factor Authentication (2FA).

    The Edit Member window appears.

  3. Click Reset Database 2FA.

  4. Click Reset in the confirmation pop-up that appears.

    The member receives a confirmation email for the Two-Factor Authentication reset and a link to re-activate it.