ServiceNow Ticketing

You can receive details of the incident and responsive action taken through ServiceNow Ticketing.

Important - Before you configure the ServiceNow Ticketing connector, create a ServiceNow account for Infinity Playblocks. For more information, see Appendix A – Creating a User with Specific Roles in ServiceNow

To configure a ServiceNow Ticketing connector:

1. Access Infinity Playblocks and click Connectors.

2. Select ServiceNow ticketing.

   

3. Turn on the Enabled toggle button.

4. In the Name field, enter a name.

5. In the URL field, enter your ServiceNow URL.

6. In the Username and Password field, enter the User ID and Password that you created for Infinity Playblocks in your ServiceNow account.

7. Click Save.