Appendix A – Creating a User with Specific Roles in ServiceNow

To create a user with specific roles in ServiceNow:

00:00: 00:05: Servicenow ticketing allows you to receive incident details and track 00:09: the responsive actions taken this video demonstrates how to configure 00:13: the servicenow ticketing connector in Infinity playblocks. 00:17: Before you configure the servicenow ticketing connector, you must create a servicenow 00:21: account for Infinity Play blocks to do that log in to 00:25: your servicenow account and click the all. 00:28: In the filter field search and select user Administration and then click users. 00:33: Click 00:36: Enter the user details and select active and web service access only 00:40: checkboxes make a note of this user ID. 00:43: This is the username you must specify when configuring the servicenow 00:47: ticketing connector in Infinity Play blocks. 00:51: Click submit 00:54: From the user's list select user ID and in the search box search for 00:58: the user ID just created. 01:00: From the table select your user ID. 01:03: Click set password 01:06: Click generate The system generates a password 01:10: Click the copy icon to copy the password to save the password. 01:13: Click save password. 01:15: To give permissions to the user go to the roles tab at the bottom of the page 01:19: and click edit. 01:21: In the collection search box search for these roles and click the arrow. 01:24: I 01:25: The selected roles are now added to the roles list click save. 01:29: Now that you have created a servicenow account, you must configure the jira 01:33: connector in the Infinity Play blocks to do that log into your 01:37: checkpoint Infinity Portal access Infinity Play blocks and qlik connectors. 01:43: Select servicenow ticket 01:46: Turn on the enable toggle button. In the name field enter 01:50: a name. In the URL field enter your servicenow, 01:54: url. In the username field enter the user ID 01:58: that you just created for Infinity Play blocks in your servicenow account. 02:03: In the password field paste the password that you just say from your servicenow 02:07: account. And click save 02:10:

1. Log in to your ServiceNow account:

   https://<instance>.service-now.com

2. In the left pane, go to User Administration > Users.

   

3. Click New.

4. Enter the user details and select the Active and Web service access only checkboxes.

   

   Note - User ID is the Username specified when you configure the ServiceNow ticketing connector.

5. Click Submit.

   The system creates the user.

6. In the Search list, select Name and search for the user ID you created.

7. From the search results, click the user ID.

8. Click Set Password.

   The Set Password window appears.

9. Click Generate.

   The system generates a password.

10. To copy the password, click .

11. To save the password, click Save Password.

    Note - Make a note of this password. It is required to configure the ServiceNow ticketing connector.

12. To give permissions to the user:

    1. Go to the Roles tab at the bottom of the page.

    2. Click Edit.

    3. In the Collection search box, search for roles and click :

       • Rest_api_explorer

       • Snc_platform_rest_api_access

       • itil

       The selected roles are added to the Role List.

    4. Click Save.