General

In the General section, view and configure general account details.

Account Details

The portal shows these account details:

Account ID - The Account ID field contains a unique ID for this account, which the Customer support or Sales staff requests to troubleshoot incidents or enable a feature.
Registration Date - The date when the account was initially registered in the Infinity Portal.
Primary Contact - The primary administrator who functions as a focal point for all future correspondence with Check Point.
Data Residency - The geographic region where your organizational data is stored. You can select the region only when you create an Infinity Portal account. For more information, see How to Create an Account.

Account Type

These account types are available in the Infinity Portal:

Customer - A standalone account that has no child accounts related to it.
Partner - Distributor / Reseller - Create and manage MSSP Managed Security Service Provider (MSSP) - An managed security service provider (MSSP) provides outsourced monitoring and management of security devices and systems. Common services include managed firewall, intrusion detection, virtual private network, vulnerability scanning and anti-viral services. child accounts, but do not control them or change their security policy.
Partner - MSSP - Create and manage child (customer) accounts, log in to the accounts, fully control them, and manage their security policy. For more information about managing child accounts, see Manage Accounts.

Editing Account Details

These fields are read-only:

Account ID
Unique Login URL
Account Type
Account Registration Date
Primary Contact Email (to edit the Primary Contact, see Users

If the account is not a child account, you can edit the Account Name field in the General section. If the account is a child account, you can edit these fields only from the parent account. For more information about parent and child accounts, see Manage Accounts.

To change the Account Name:

Next to the account name, click the button.
Enter a new name for the account.
Click the button.

Support Mode

Sometimes, Check Point's Support teams cannot reproduce customer problems in the Infinity Portal. For example, the local browser or the network configuration causes the problem. The use of a logger token or HAR file for troubleshooting the problem is time-consuming and not easy to examine and find the root cause. Support Mode bypasses these problems and allows a Check Point Support employee from any region to access an account on behalf of the account’s users to find and correct issues.

Important - Each access request is for 72 hours and requires the user’s approval.

How to Set Up Support Mode

By default, the Support Mode is OFF. When Support Mode is off, no Support User can request to log in through Support Mode. Users who are not the account's Primary Administrator can see the Support Mode's status, but cannot change it.

Note - Only Primary Administrators can enable Support Mode.

To turn Support Mode on:

Log in to your Infinity Portal Account.
Go to > General.
Below Support, move the Support Mode toggle to ON.

Customize Branding

MSSP and Distributor accounts can enforce showing their branding information for related child accounts. This includes:

Provider Name - Display name for emails sent to the child account users
URL - Web address for a website homepage or documentation
Support email - Email address for provider's support
Logo

MSSP child accounts inherit the branding settings from their parent account. If an MSSP child account changes the branding settings on its account, the new configuration applies to its child accounts only.

Delete Account

Account deletion is permanent.

To delete an account:

Make sure the account meets the requirements listed in the Delete Account section.
Click Delete This Account.

A confirmation window opens.
Confirm the account deletion.