Agent Logs

Agent Logs shows an audit of Harmony Connect Agent status changes on the device.

Note - The agent reports the status change in real-time. However, if the agent is unable to report, then the system may take up to 24 hours to report the disconnect status.

To view the Agent Logs page, go to Logs & Events > Internet & Network Access > Agent Logs.

Item Description
Update Time Date and time when the Harmony Connect Agent status change occurred.
Device Status

Harmony Connect Agent status:

  • Connected - Agent established a successful VPN connection.

  • Disconnected - Agent VPN tunnel is disconnected.

  • Inside Office - Agent is connected to the office LAN.

  • Exited - User exited the agent.

  • Restricted - Access to corporate resources are restricted.

  • Suspended - User suspended the agent security for a limited period of time.

  • Shut down - Agent has been shut down by the Operating System of the device.

    Note - This is supported only with the agent version 1.5.22 and higher.

Email

Email address of the user associated with the device.
Device name Name of the device.
Agent version Harmony Connect Agent version installed on the device.
Operating system Operating system running on the device.

To view more details, double click the row. The Log Details window appears.

Note - The Device IP is reported only by Harmony Connect Agent version 1.5.22 and higher.