System Settings

You can view System Tasks and System Logs from the System Settings menu. It allows you to track the actions performed in Harmony Email & Collaboration and helps in auditing purposes.

It also provides a Service Status page that shows the system's health, reported issues related to your tenant in the Harmony Email & Collaboration Administrator Portal, and their status.

System Tasks

Harmony Email & Collaboration performs operations that can take a few minutes or even longer. To prevent users from waiting until the operation is complete, Harmony Email & Collaboration includes a System Tasks screen that shows these long tasks' status.

System Tasks are located under the System Settings menu. You can see all the tasks that were executed with their status.

To see the task status, click on the task Name. It opens a status screen that shows all the steps executed. If the task has failed, it shows the error reason. To retry a failed task, click Retry.

System Logs

All actions are reported to the System Logs. To see the logs, go to System Settings > System Logs.

You can use Filters to search for the required logs.

To export logs to an excel file, click Export to CSV.

Notes:

  • The System Logs are retained only for 12 months.

  • The time displayed under the Time column reflects your browser's time zone.

Service Status

Harmony Email & Collaboration notifies the administrators on system health status and maintenance activities relevant only to your tenant in the Infinity Portal.

The Service Status page allows you to:

  • View the current health of the system and see if there are any ongoing issues.

  • Browse through the history of the issues relevant to your tenant.

  • Subscribe to email and/or SMS updates on any issue related to your tenant.

You will see a warning icon in the Service Status menu () when there is any ongoing issue. The icon disappears after the issue is resolved.

To view the Service Status page, go to System Settings > Service Status.

Under Service Status, you can view the current health of the system.

  • If there are no issues, it shows Operational.

  • If there are any ongoing issues, you can view the status, and the configured administrators receive the status updates.

    After the issue is resolved, you can click on the Root Cause Analysis link to view the RCA document.

Under Issues history, using the drop-down, you can choose to view the issues reported in the Past week or All issues.

To select the users to receive notifications on service status updates:

  1. Go to System Settings > Service Status.

  2. Click Subscribers.

    The Subscribers page opens and shows a list of users.

  3. In the Notify Via column, select Email and/or SMS for the user you want to send alerts.

    Notes:

    • Administrators with the Receive Alerts role enabled in the Specific Service Roles are automatically subscribed for email and SMS notifications.

    • To select SMS, the user should have a phone number. For the procedure to update the user information, see Infinity Portal Administration Guide.

  4. Click Save.

You can add group mailboxes or users that are not Infinity Portal users to receive notifications on service status updates.

To add group mailboxes or users outside Infinity Portal:

  1. Go to System Settings > Service Status.

  2. Click Subscribers.

  3. Click + Add Subscriber.

  4. In the Add Subscriber page, add the relevant details.

    1. Enter First name and Last name.

    2. Enter Email address.

    3. In the Phone number column, select the country code and enter the phone number.

  5. In the Notify Via column, select Email and/or SMS for the user you want to send alerts.

  6. Click Add Subscriber.

To edit or remove group mailboxes or users outside Infinity Portal:

Note - You cannot edit or remove Infinity Portal users.

  1. Go to System Settings > Service Status.

  2. Click Subscribers.

    The Subscribers page opens and shows a list of users.

  3. To edit the details:

    1. Click the icon (in the right corner of the row) and select Edit Subscriber.

    2. Update the relevant details and click Save.

  4. To remove a user:

    1. Click the icon (in the right corner of the row) and select Remove Subscriber.

    2. In the confirmation pop-up, click Yes.