Restoring Emails Without Administrator Approval - End-User Experience

This procedure is applicable for emails where the policy is configured such that the user can restore the email without the administrator approval Quarantine. User is alerted and allowed to restore the email).

User experience to restore a quarantined email:

1. Click on the link in the email notification you received for the quarantined email.

2. On the User Verification page that appears, do these:

   1. Enter your email address and click Submit.

      Harmony Email & Collaboration sends a verification code to your email address.

   2. Enter the verification code you received and click Submit.

      

   Note - Once authenticated, the user does not need to authenticate again in the same browser for the next 30 days or until the cookies are cleared, whichever is earlier.

3. Enter the reason for your request to restore the original email and click Submit.

   

   The system shows the request status and the email is delivered to the mailbox in a couple of minutes.

   

   Note - The email received time is the restore time of the email, and not the original email sent time.