Admin Quarantine Release Process

When the end-user requests to release an email, the administrator is notified via email to the configured Restore requests approver email address. The email contains a direct link to the email profile in the Infinity Portal. The administrator can do a full security review of the malware from the Infinity Portal and can restore the email or decline the release request.

Cleaned Attachments Restore Requests

To view all the user requests currently pending to restore original email attachments:

  1. Go to User Interaction > Restore Requests.

  2. Select Clean Attachments tab.

Note - For emails in Office 365 that are quarantined, the senders flagged with a red icon are external users.

To approve or decline a request, do one of these:

  • Click the icon in the last column of the request table and select Send Original/Decline.

  • To approve or decline multiple requests at a time, select the request and click Send Original/Decline at the top-right corner of the page.

Note - When the original email is sent, it replaces the previously modified email in the user's mailbox.