Sending Email Notifications to End Users

Harmony Email & Collaboration allows to send email notifications to end users for these actions:

• Rejected quarantine restore requests

• Approved phishing reports

• Rejected phishing reports

To enable Harmony Email & Collaboration to send email notifications to end users:

• To send email notifications for declined restore requests:

  1. Go to Security Settings > User Interaction > Quarantine.

  2. In the End User Notifications section, configure the required sender email address for notifications.

     

  3. To configure the sender email address for notifications, do these:

     • Friendly-From name

       • If no friendly-from name is required, select None.

       • To use a customized name, select Custom and enter the sender name.

     • From address

       • To use the default email address, select Default. The default email address is no-reply@checkpoint.com.

       • To use a custom email address, see Customizing the From address for Email Notifications.

     • Reply-to address

       • To use From address as the Reply-to address, select Same as From address.

       • To use a custom email address, select Custom and enter the email address.

  4. Click Save and Apply.

• To send email notifications for approved and declined phishing reports:

  1. Go to Security Settings > User Interaction > Phishing Reports.

  2. In the Reviewing phishing reports section, select the Notify users when their reports are approved/declined checkbox.

     

  3. To change the notification message, click the icon next to the checkbox and make the required changes.

  4. Click Save And Apply.

Customizing the From address for Email Notifications

To use a custom From address for email notifications sent to end users:

1. Go to Security Settings > User Interaction > Quarantine > End User Notifications.

2. To use a custom email address, select Custom in From address.

3. Add the Check Point include statement to the custom domain's DNS.

   include:spfa.cpmails.com

   Note - The custom domain must be one of the protected domains in your Infinity Portal tenant.

4. Click Save and Apply.

Note - Harmony Email & Collaboration continues to send email notifications from the default email address until the include statement is validated in the custom domain's DNS configuration.

Once the include statement is successfully validated, the system displays the validation status along with the date and time of the last validation check.