Check Point has switched to a new attachment tool for our customers.
This tool uses transport technology that maximises speed while maintaining the highest security, regardless of file size, transfer distance, or network conditions — based on IBM Aspera Connect.
Although this change is transparent to end users, firewall administrators will need to allow outgoing traffic on ports TCP/33001 and UDP/33001 (IBM's patented FASP protocol) and add the IBM Aspera Connect browser extension to each supported browser.
All users managing Service Requests with Check Point Support can use this tool after following the steps below.
Frequently Asked Questions
IBM Aspera Connect is a high-speed transfer client that leverages IBM's patented FASP protocol to maximise throughput on any network condition. To learn more, visit the IBM Aspera website.
Support Certified Partners, User Center Support Contacts, and User Center Administrators can upload attachments to Support Service Requests.
Two actions are required:
1. Install the IBM Aspera Connect browser extension for your browser (see installation links below).
2. Allow outgoing traffic on TCP/33001 and UDP/33001 to the following hosts:
For full firewall configuration instructions, see IBM's firewall guidance.
Choose your operating system:
Follow IBM's step-by-step instructions: Firewall Considerations for Aspera.
File uploads and downloads will still work, but via HTTPS only — without FASP acceleration. Transfer speeds will not be optimised.
If the extension is not already installed, you will be prompted to add it when you first upload a file. If you choose not to install it, transfers will continue over HTTPS — without acceleration.
Both Aspera clients and servers use IBM's patented FASP (Fast, Adaptive, and Secure Protocol) running on UDP port 33001.
IBM has published a detailed white paper on FASP. Read it here.
Yes. The tool is available for all Technical, Non-Technical, and RMA Service Requests via the Attachments tab in the SR.
Customers can only download files that were uploaded by TAC (Technical Assistance Center). Files uploaded by a customer are not available for customers to re-download.
In compliance with GDPR, all files attached to Service Requests that have been closed for more than four months are automatically deleted. If you need those files again, open a new SR with Check Point Support.