Hardware Diagnostic Tool and Restoring Factory Defaults

Appliance Hardware Diagnostic Tool

Use the Appliance Hardware Diagnostic Tool (Diagnostic Tool) to make sure that the appliance hardware is working properly and complies with the appliance specifications.

Restoring Factory Defaults

If necessary, restore the appliance to its factory default settings or select a new image.

Important - If you restore factory defaults or select a new image, all information on the appliance is deleted.

Running the Hardware Diagnostic Tool

You can run the Hardware Diagnostic Tool by connecting to the Console port with a Terminal emulation program.

To run the Hardware Diagnostic Tool:

  1. Connect the supplied DB9 serial cable to the serial console port on the rear of the appliance.

  2. Connect to the appliance using a terminal emulation program such as PuTTY, or Microsoft HyperTerminal.

    1. Configure the terminal emulation program:

      • In PuTTY, select the Serial connection type.

      • In the HyperTerminal, Connect To window, select a port from the Connect using list.

    2. Define the serial port settings: 9600 BPS, 8 bits, no parity, 1 stop bit.

    3. From the Flow control list, select None.

  3. Reboot or turn on the appliance.

  4. When this message shows, hit any key to go into the Bootmenu. You have about five seconds.

    Press any key to see the boot menu [Booting in 5 seconds]

  5. From the Boot menu, select HW Diagnostics

  6. Press Enter.

Restoring to Factory Defaults from Gaia Portal

Use the Gaia Portal to restore the appliance to the factory default settings. You can select one of the software images on the appliance.

To restore a Gaia appliance from Gaia Portal:

  1. In your web browser, connect to the management IP address: https://<appliance_ip_address>

  2. Log in to the Gaia Portal of the appliance with the administrator username and password.

  3. In the left navigation tree, click Maintenance> Factory Defaults.

    The Factory Defaults window opens.

  4. Select the image version to restore.

  5. Click Apply.

    The appliance reboots and installs the selected version from scratch.

Restoring to Factory Defaults from Gaia Clish

To restore the appliance from Gaia Clish:

  1. Connect to the command line on the appliance - over SSH, or console.

  2. Log in to Gaia Clish.

  3. Run this command:

    set fcd revert <image_name>

    Example:

    Gaia> set fcd revert Gaia_R81
    Warning! This command will erase all the current configuration on this appliance and will revert it to the selected image.
    Are you sure you want to continue such action? (Yes/No) [No]
    yes 

     

    Reverting to factory defaults Gaia_R81
    Gaia>

    INIT: Sending processes the TERM signal

Restoring to Factory Defaults from the Console Boot Menu

To restore the appliance with the console Boot menu:

  1. Connect to the appliance using the serial console port on the rear panel (see Connecting to the Smart-1 Appliances CLI ).

  2. From the computer, open a terminal emulation program, such as PuTTY, or Microsoft HyperTerminal.

  3. Configure the terminal emulation program:

    • In PuTTY, select the Serial connection type.

    • In the HyperTerminal Connect To window, select a port from the Connect using list.

  4. Define the serial port settings: 9600 BPS, 8 bits, no parity, 1 stop bit.

  5. From the Flow control list, select None.

  6. Connect to the appliance.

  7. Turn on, or reboot the appliance.

    The appliance initializes, and status messages are shown in the terminal emulation program.

    Press any key to see the boot menu [Booting in 5 seconds]

  8. When this message is shown, you have approximately five seconds to hit any key to activate the Boot menu.

  9. From the Boot menu, select the relevant Reset to factory defaults image.

  10. Press Enter.

    The appliance reboots and installs the selected version from scratch.