Restoring Factory Defaults

The Quantum Spark Appliance contains a default factory image.

When the appliance is turned on for the first time, it loads with the default image.

As part of a troubleshooting process, you can restore the appliance to its factory default settings if necessary.

You can restore the appliance to the factory default image with the WebUI, Boot Loader, or a button on the back panel.

Important - When you restore factory defaults, you delete all information on the appliance and it is necessary to run the First Time Configuration Wizard.

To restore factory defaults with the WebUI:

  1. In the Quantum Spark Appliance WebUI, click Device > System Operations. The System Operations pane opens.

  2. In the Appliance section, click Factory Defaults.

  3. In the pop-up window that opens, click OK.

  4. While factory defaults are restored, the Power LED blinks blue to show progress.

    This takes some minutes. When this completes, the appliance reboots automatically.

To restore factory defaults with the button on the back panel:

  1. Press the Factory Default button with a pin. Hold for at least 12 seconds.

  2. When the Power LED is lit blue, release the button. The appliance reboots itself and starts to restore factory defaults immediately.

  3. While factory defaults are restored, the Power LED blinks blue to show progress.

This takes some few minutes. When this completes, the appliance reboots automatically.

To restore the Quantum Spark Appliance to its default factory configuration using U-boot (boot loader):

  1. Connect to the appliance with a console connection (use the serial console connection on the back panel of the appliance).

  2. Boot the appliance and press CTRL+C.

    The Gaia Embedded Boot Menu appears.

  3. Enter 4 to select Restore to Factory Defaults (local).

  4. When the prompt appears "Are you sure? (y/n)", enter y to continue and restore the appliance to its factory defaults settings.

    While factory defaults are restored, the Power LED blinks blue to show progress. This takes up to a few minutes. When completed, the appliance boots automatically.

To disable the reset to default:

Use this CLI command:

set additional-hw-settings reset-timeout 0

To enable the reset to default:

Use this CLI command:

set additional-hw-settings reset-timeout 12