Error Messages

Unsupported Services

Symptom

Client shows an error message:
Firewall policy contains unsupported services.
Contact your system administrator

Causes

Clients do not recognize all services that are in policy rules.

Solution

  1. Open the trac.log file.

  2. Find: ConvertRule: ERROR - BuildProtocolString failed!!

  3. Go up two lines and find the rule number:
    ConvertRule: rule = rule-<number> , start converting...

  4. Open the desktop_policy.ini file and find the rule number.

  5. In the svc section, find the services of the rule that are not supported.

    (For example, DCERPC services are not supported.)

  6. Open SmartConsole.

  7. Find the rule in the Desktop policy.

  8. Remove the unsupported service from the rule.

  9. Install the Desktop policy.

Login option not configured

Symptom

Client shows an error message:
Connection failed. Login option not configured.

Causes

A login option was changed on the Security Gateway and the user must select a new login option.

Solution

Users click the link Click here to configure Login Option.

This takes them to the Authentication tab of the client, where they can select a different login option.