Remote Access Clients Files

Some files in the Remote Access Clients installation directory can be useful in troubleshooting. Notice filenames that include trac: Total Remote Access Client. Remote Access Clients is a trac version.

Filename	Description	Notes
AdminMode.bat	Opens the client with the Administrator tab, to generate a new MSI package.
DLLs		Some DLLs install SCV checks on client computers.
trac.log*	Logs of the client service actions.	Numbered files are logs saved from the log-roll. The highest number is the oldest. The trac.log file without a number is the latest.
cpmsi_tool.exe	CLI for updating an MSI.	This is the same tool that is launched from the Administrator tab, when the client is in AdminMode.
trac.exe	Remote Access Clients Command Line.
TracSrvWrapper.exe	The Remote Access Clients service.
update_config_tool.exe	CLI of the update tool.	If you want to change an MSI package after you generated it, you must use the CLI. It has options that are not in the GUI to add and remove files from the MSI.
TRAC.cab	The client MSI and other installation files on the Security Gateway.	In most cases, this file is not on client computers.
desktop_policy.ini	The desktop policy.
user_group.ini	Groups that the authenticated user belongs to.	If a user has an issue with permissions, open this file and check the groups listed. The client will restrict access if the user belongs to a group with restrictions. If a user belongs to multiple groups, the policy rules are matched in order. If group A limits permissions of group B, and rule 1 blocks traffic for group A before rule 2 allows that traffic, the user matches rule 1 and that traffic is blocked.
vna.sys	driver
cpgina.log, cpplap.log	Logs for Remote Access Clients support for Windows SDL by GINA and PLAP.
helpdesk.log	Log of basic actions of the client service.	Logged events include: connect, disconnect, idle, upgrade, and similar client actions.
trac_fwpktlog.log	Log of firewall activity with rule number.	Display firewall packet drop and accept logs.
collect.bat	Collects logs.	If the Collect Logs action did not work (for example, if the computer was shut down before the logs finished collecting), run this batch file on a client to run the collection and see the verbose output of the log collections.
LangPack1.xml	Translated resource files.	If you want to change the language of the client GUI, you can edit this XML file. The change is applied after the client restarts. You cannot add more languages to the list of supplied translations, but you can overwrite a language that you do not need with another one. For example, under French, you can put Portuguese strings.