Making a Rule for FTP
If clients will use active FTP, you must add a rule to the Desktop Security Policy to specifically allow the service that you need. The service should be one of the active FTP services - anything that is not ftp-pasv.
To add the Active FTP Rule:
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In SmartConsole, open the Desktop tab.
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Right-click the Outbound rules and select Add.
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In the rule, select one of the FTP services as the service and Allow as the action.