Uninstalling UserCheck Client

Default Uninstall Procedure

  1. Go to the Start menu > Check Point > UserCheck.

  2. Click the "Uninstall" shortcut.

  3. Follow the instructions on the screen.

  4. Restart the endpoint computer.

Manual Uninstall Procedure

If there is no "Uninstall" shortcut in the Start menu, follow one of these procedures:

  1. Make sure the UserCheck.exe application is not running.

    Use Windows Task Manager, or any similar 3rd-party tool.

    If it is currently running, end / kill it.

  2. Get the UserCheck Client GUID from the Windows Registry Editor:

    1. Open the Windows Registry Editor (regedit):

      1. Click the Start menu.

      2. Enter regedit.

      3. Click Registry Editor.

      Alternatively, press the Windows + R keys > type regedit > click OK / press the Enter key.

    2. Navigate to:

      Computer\HKEY_CURRENT_USER\Software\CheckPoint\UserCheck\1.0

    3. Right-click the key PRODUCT_GUID > click Modify.

    4. Copy the entire string {<GUID>} and paste it in a plain-text editor.

    5. Click Cancel in the Windows Registry Editor.

    6. Close the Windows Registry Editor.

  3. In the plain-text editor, prepare the required syntax:

    %SystemRoot%\SysWOW64\msiexec.exe /x {<GUID you copied from Windows Registry Editor>}

    Dummy example:

    C:\Windows\SysWOW64\msiexec.exe /x {AAD3D77A-7476-469F-ADF4-04424124E91D}

    Reference:

    https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/msiexec

  4. Open Windows Command Prompt:

    1. Click the Start menu.

    2. Enter cmd.

    3. Click Command Prompt.

    Alternatively, press the Windows + R keys > type cmd > click OK / press the Enter key.

  5. Paste the required syntax from the plain-text editor and press the Enter key.

  6. Restart the endpoint computer.

  1. Make sure the UserCheck.exe application is not running.

    Use Windows Task Manager, or any similar 3rd-party tool.

    If it is currently running, end / kill it.

  2. Delete the UserCheck folder:

    Important - You must delete this folder for each user on the computer.

    1. In Windows File Manager (or any file manager), go to:

      C:\Users\%USERNAME%\AppData\Local\CheckPoint\

    2. Delete this folder:

      UserCheck

  3. Delete the UserCheck branch in the Windows Registry:

    1. Open the Windows Registry Editor (regedit):

      1. Click the Start menu.

      2. Enter regedit.

      3. Click Registry Editor.

      Alternatively, press the Windows + R keys > type regedit > click OK / press the Enter key.

    2. Navigate to:

      Computer\HKEY_CURRENT_USER\Software\CheckPoint\UserCheck

    3. Back up the Windows Registry.

      Refer to the Microsoft article "Windows registry information for advanced users".

    4. Right-click the UserCheck branch > click Delete > confirm.

    5. Close the Windows Registry Editor.

  4. Restart the endpoint computer.