Helping Users

If users require assistance to troubleshoot issues with the UserCheck Client, you can ask them to send you the logs.

To configure the UserCheck Client to generate logs:

  1. Right-click the UserCheck Client tray icon and select Settings.

  2. Click Log to and browse to a pathname where the logs are saved.

  3. Click OK.

  4. Make sure that the UserCheck Clients can connect to the Security GatewayClosed Dedicated Check Point server that runs Check Point software to inspect traffic and enforce Security Policies for connected network resources. and receive notifications.

    See Connecting UserCheck Client to the Security Gateway.

To send UserCheck Client logs from the endpoint computer:

  1. Right-click the UserCheck Client tray icon and select Status.

  2. Click Advanced.

  3. Click the link Collect information for technical support.

    The default email client opens, with an archive of the collected logs attached.