Configuring the Self-Help Portal

The Self-Help Portal only works with Active Directory users. Before you can use the Portal, make sure that the Endpoint Security Active Directory Scanner is configured and that the Active Directory is scanned.

Users must be authorized for Pre-boot on one or more computers before they register in the Portal.

Users can register to the Self-Help Portal and use it to recover passwords.

The portal address is:

http://<IP Address of Endpoint Security Management Server>/eps_shp

  1. In the Policy Tab, in a OneCheck User Settings rule, right-click the Allow password Self Help action and select Edit.
  2. Select Allow password self-help to let users recover their password by answering questions. Clear the option to not let users recover their password by answering questions.
  3. Make selections to configure the options for Enrollment to the Portal and Password Assistance.
  4. Click Questions Bank to select which questions are asked for user enrollment to the Self-Help Portal.
  5. Click OK.
  6. Click OK.
  7. Save.
  8. Click Install Policy and select the Self-Help Settings Policy.