Remote Help

Users can be denied access to their Full Disk EncryptionClosed A component on Endpoint Security Windows clients. This component combines Pre-boot protection, boot authentication, and strong encryption to make sure that only authorized users are given access to information stored on desktops and laptops. Acronym: FDE.-protected computers or Media Encryption & Port ProtectionClosed A component on Endpoint Security Windows clients. This component protects data stored on the computers by encrypting removable media devices and allowing tight control over computers' ports (USB, Bluetooth, and so on). Acronym. MEPP.-protected devices for many different reasons. They might have forgotten their password or entered the incorrect password too many time. In the worst case scenario, a hacker might have tried access the computer or device.

Remote HelpClosed Users can be denied access to their Full Disk Encryption-protected computers or Media Encryption & Port Protection-protected devices for many different reasons. Remote Help can help users in these types of situations. The user contacts the Help Desk or specified administrator and follows the recovery procedure. can help users in these types of situations. The user contacts the Help Desk or specified administrator and follows the recovery procedure.

Note - An Endpoint Security administrator can give Remote Help only if you enable Remote Help in the OneCheckClosed OneCheck settings define how users authenticate to Endpoint Security client computers. User Settings policy.

Administrators can supply Remote Help through SmartEndpointClosed A Check Point GUI application which connects to the Endpoint Security Management Server, to manage your Endpoint Security environment - to deploy, monitor and configure Endpoint Security clients and policies. or through an online web portal.

  • To use the SmartEndpoint - Select Tools > Remote Help

  • To use the web portal - Go to https://<Endpoint Security Management Server IP>/webrh

There are two types of Full Disk Encryption Remote Help:

  • One Time Login - One Time Login lets users access using an assumed identity for one session, without resetting the password. Users who lose their Smart Cards must use this option.

  • Remote password change - This option is applicable for users with fixed passwords who are locked out.

    For USB storage devices protected by Media Encryption & Port Protection policies, only remote password change is available