The Self-Help Portal lets users reset their own passwords for Full Disk Encryption. To use the Self-Help Portal, the user must register to the portal first. After registration users can use the Self-Help Portal for password recovery.
The Self-Help Portal only works with Active Directory users. Make sure that the Endpoint Security Active Directory Scanner is configured and that the Active Directory is scanned.
The portal is available for desktop and mobile devices.
For supported browsers and devices, see the R80.20.M1 Release Notes.
You must enable the Self-Help Portal on the Endpoint Security Management Server to activate it.
Note - On the Gaia portal > Hosts and DNS page, make sure to configure:
To enable the Self-Help Portal:
On the Endpoint Security Management Server, run:
cd $UEPMDIR/engine/scripts
selfhelp_cmd enable
Note that this restarts the Endpoint Security Management Server.
After activation, the Self-Help Portal is available at http://<eps_server_ip>/eps_shp
where <eps_server_ip> is the IP address of the Endpoint Security Management Server.
To disable the Self-Help Portal, run:
selfhelp_cmd disable
To query the status the Self-Help Portal, run:
selfhelp_cmd status
The Self-Help Portal only works with Active Directory users. Before you can use the Portal, make sure that the Endpoint Security Active Directory Scanner is configured and that the Active Directory is scanned.
Users must be authorized for Pre-boot on one or more computers before they register in the Portal.
To configure Self-Help Portal settings in SmartEndpoint:
Users can register to the Self-Help Portal and use it to recover passwords. The portal address is http://<eps_server_ip>/eps_shp
where <eps_server_ip> is the IP address of the Endpoint Security Management Server.
You can force users to re-register to the Self-Help Portal or block users from recovering password in the portal.
To change a user's settings for the Self-Help Portal:
Select Lock Password Self-Help to prevent users from recovering passwords in the portal.
To see the status of user enrollment and recovery for the Self-Help Portal:
In SmartEndpoint, in the Reporting tab, select User Authentication Policy > Self Help Status.