Unable to Connect to Server

A connection to the management server will fail if:

• A firewall between SmartConsole and the management server blocks Port 19009 - port 19009 is used for a new service in R80 and higher. Allow traffic on this port for all clients and management servers.

  

• No GUI clients are assigned - Open the Gaia Portal.
  • If the First Time Configuration Wizard opens, complete it.
  • If the First Time Configuration Wizard has already run, open User Management > GUI Clients and add a client.

    When using Multi-Domain Security Management, connect SmartConsole to the Multi-Domain Server and make sure the domains have GUI clients assigned to them.

• The required processes are not reachable - Make sure the computer with SmartConsole installed can reach the IP address of the management server, and that these server processes are up and running:
  • cpm
  • fwm
• Operation time out – Your connection to the management (cloud demo or network server) might be slow or blocked. Check network settings, and try again.
• Incompatible SmartConsole - You are trying to use a SmartConsole of version R80 or higher to connect to a management server of R77.30 or below. This type of connection is not supported. For R77.30 and below, use the matching SmartDashboard version.