Generating CPInfo

CPInfo is a support tool that gathers into one text file a wide range of data concerning the Check Point packages in your system. When speaking with a Check Point Technical Support Engineer, you may be asked to run CPInfo and transmit the data to the Support Center. Download the tool from the Support Center.

To launch CPInfo, select Tools > Generate CPInfo.

1. Choose the directory to which you want to save the output file.
2. Choose between two methods to name the file:
   • based on the SR number the technician assigns you, or
   • a custom name that you define.
3. Optionally, you may choose to add:
   • log files to the CPInfo output.
   • the registry to the CPInfo output.

For more information about the CPInfo Utility, see sk92739.

Sending CPinfo to Check Point Automatically

SmartUpdate lets you automatically generate and send CPinfo to Check Point Technical support.

To automatically generate and send CPinfo:

1. Open SmartUpdate.
2. Right click a Security Gateway or Security Management Server.
3. Select Upload CPInfo to Check Point.

   The Upload CPinfo from... window opens.

4. Enter your User Center authentication credentials (email and password) and SR number.
5. Select Download and install latest CPInfo package.
6. Enter an SR Number if you have one.
7. Click Upload More files if you want to send additional files.

   Click Add to enter the full path to the remote file on the remote gateway or Security Management Server.

8. Click OK.

   The Operation Status window opens.

   • CPinfo generates the data, encrypts and transfers the data to the User Center.
   • After the secure file upload successfully completes, an email notification is sent to the email address specified in step 3.