Troubleshooting SIC Trust Initialization Problems

If SIC trust was not successfully established, click Check SIC Status to see the reason for the failure. The most common issues are an incorrect activation key and connectivity problems between the management server and the VSX Gateway.

Troubleshooting to resolve SIC initialization problems:

• Re-enter and re-confirm the activation key.
• Verify that the IP address defined in General Properties is correct.
• Ping the management server to verify connectivity. Resolve connectivity issues.
• From the VSX Gateway command line, use the cpconfig utility to re-initialize SIC. After this process completes, click Reset in the wizard and then re-enter the activation key.

For more about resolving SIC initialization, see sk65385.