Security Gateway Module (SGM)

Problem SGM does not detect part of its RAM

Cause One or more DIMMs are not properly installed

Resolution Re-assemble DIMMs in problematic SGM

Validation Run asg resource to verify all SGMs properly report its RAM size

Problem SGM fails to boot and does not enter BIOS

Cause SGM BIOS is corrupted

Resolution CMOS reset:

1. On the left side of the SGM there is a yellow jumper

   This jumper resides on the leftmost two pins (pins 1 and 2)

2. Pull the jumper out and put it on pins 2 and 3
3. Keep state 2 for 10 seconds
4. Pull the jumper out and put it back on pins 1 and 2

Validation SGM will start loading and the user will be able to enter BIOS

Problem SGM fails to start, SSD not detected at boot time

Cause SD is not properly assembled

Resolution

1. Re-assemble SSD connectors.
2. Attach 1 connector to the SSD itself and the other 2 connectors to the motherboard

Validation SGM will start loading

Problem SGM fails to boot and constantly searching for network installation (PXE)

Cause There is no image loaded on the SGM

Resolution

1. Install image from CD/PXE or USB flash drive.
2. Make sure BIOS setup is set to boot from the option you chose

Validation SGM will start installing new image

Problem Blue LED is on

Cause SGM is not properly attached to its slot

Resolution Re-seat the SGM, tighten its thumb screws and make sure handles are firmly closed

Validation Blue LED should disappear and SGM will start loading

Problem SGM speed LEDs are not yellow/orange

Cause SGM is connected to SSM with wrong speed

Resolution

1. Restore manufacturing-defaults on the associated SSM.
2. RMA the SGM

Validation Verify that all speed LEDs on SGM are yellow/orange

Problem SGM constantly boots after it was down and major configuration changes were made to the system

Cause Old configuration conflicts with existing configuration

Resolution

1. Export snapshot from both problematic and stable SGMs and attach to support ticket
2. Make sure FCD image is aligned with existing SGMs

   Note: FCD is created during clean installation

3. Revert to FCD image

Validation SGM should join security group, pull the configuration and become up

Problem CPU type does not match customer's order, CPU type test fails in asg diag

Cause Customer received SGM220 instead of SGM220T or vice versa

Resolution MA the SGM

Validation N/A

Problem All SGMs beyond certain amount of time fail to boot and enter blue LED

Cause Some power supply units are not connected. Minimum of 4 PSUs is required for fully populated system

Resolution Make sure all PSUs are properly attached to the Chassis by pushing the insertion latch. Verify that all power cords are plugged

Validation All SGMs in the Chassis should be able to start