Collecting Logs Manually

If the Harmony SASE Agent fails to perform automatic log collection, you can manually collect and send the logs using scripts.

Note - This option is available only for the Perimeter 81 workspace accounts.

Windows

1. Download and extract the script file WinTroubleshooting.zip.

2. Right-click the .bat file and click Run as administrator.

   

3. Provide your email, workspace name, and ticket number (if applicable). The system automatically sends the log files to Check Point Support.

   

4. To manually locate log files on your machine:

   • For connection log file, go to %LOCALAPPDATA%\Perimeter81\Log\

   • For application log file, go to %WINDIR%\System32\config\systemprofile\AppData\Local\Perimeter81\

macOS

1. Download and extract the script file MacTroubleshooting.zip.

2. On your Mac machine, open the Terminal application.

   

3. Run:

   sudo bash /Users/*/Downloads/Customer_logs*.sh

4. Provide your email, workspace name, and ticket number (if applicable). The system automatically sends the log files to Check Point Support.

5. To manually locate log files on your machine:

   • For connection log file, go to /var/log/Perimeter81

   • For application log file, go to /tmp/Perimeter81.log

Linux

1. On your Linux machine, open the Terminal application and run:

   /opt/Perimeter81/perimeter81 collect-logs

2. Send the log file to Check Point Support.