Visibility and Monitoring in Zero Touch

This section refers to the displays and actions on the Gateways page.

Gateway Status

Gateways that are not assigned are either Unassigned or Pending Activation.

Unassigned Status

  • The Gateway exists in the inventory.

  • The Gateway is not assigned to an Account or Plan.

  • The Gateway is not part of a Zero Touch workflow.

Note - When you remove an activated Gateway from the Gateways list, its status returns to Unassigned.

Pending Activation Status

  • The Gateway is assigned to an Account and Plan.

  • The Gateway is not yet fully activated.

  • The Gateway starts onboarding when connected to the Internet.

Undeployed Gateways

The Undeployed Gateways page displays this information"

Summary Panel

  • Total number of undeployed Gateways

  • Total number of Unassigned Gateways

  • Total number of Pending Activation Gateways

  • Total number of Plans with Zero Touch enabled

Top Toolbar

  • Assign Gateways – Assign one or more Gateways to an account and Plan

  • Unassign Gateways – Moves Gateways from Zero Touch workflows back to the Unassigned status

  • Refresh

  • More:

    You can perform these additional actions:

    • Resync inventory from User Center - Refreshes Gateway inventory data.

      For accounts with multiple Spark Firewall appliances or accounts, this may take several minutes.

    • Manage User Center accounts - Opens the Managed User Center accounts dialog.

    • Move to archive - When you select Unassigned Gateways and then select Move to archive, the Gateways appear in the archive table and do not appear in the Unassigned Gateways table.

      To restore a gateway from the archives, go to Manage archived Gateways and click Restore to inventory.

      Do this for Unassigned appliances appear that are no longer in use. For example, appliances that are RMA (Return Merchandise Authorization) or EOS (End of Service).

      Note - A resync removes Gateways if they no longer exist in the linked User Center account.

    • Search bar

    • Filter

Gateway List Details

The table shows:

  • Status

  • Name

  • Account

  • Description

  • MAC address

  • Plan

  • Zero Touch Status

  • User Center account

  • Activation expiration date

Pending Activator Indicator

The hourglass icon shows the gateway activation progress:

  • No dots – Waiting for the first connection

  • Blue dot – Activation in progress

  • Yellow dot – Activation failed or is taking longer than expected.

If you have a large number of configurations, the activation process may take longer to complete. If the amount of time seems excessive, see Troubleshooting Zero Touch.