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00:05: Infinity Play blocks uses connectors to enforce automatic incident response 00:09: actions and collaborative tools to communicate incident details and 00:13: actions taken you can configure Infinity playblocks to send 00:17: notifications to Microsoft teams about incidents and response actions to 00:22: do that. You need to configure the Microsoft teams connector and create a 00:26: workflow for teams notifications. 00:29: To create a workflow in Microsoft teams for the channel you want to send the 00:33: notifications click the more actions icon and select workflows. 00:37: In the notify a teen section click post to a channel when a webhook request 00:41: is received. 00:43: Wait for the Microsoft teams connection to finish loading and then click next. 00:48: Wait for the setup screen to load and choose your team and channel name and then click add 00:52: workflow. 00:53: Click the copy icon to copy the URL and click done. 00:56: You need this URL to connect Infinity Play blocks with Microsoft 01:00: teams. 01:02: Now access the Infinity Play blocks administrator portal go 01:06: to connectors and click Microsoft teams. 01:09: Turn on the enable toggle button, click plus channel icon in the 01:13: channel name field enter your channel name in the URL field 01:17: paste the URL that you copied from the team's Channel and then click save. 01:22: Now that the workflow is configured you will receive notifications in the Microsoft 01:26: teams channel for incidents and response action taken by Infinity 01:30: Play blocks. 01:32: Thank you for watching this video.

00:00: 00:05: Servicenow ticketing allows you to receive incident details and track 00:09: the responsive actions taken this video demonstrates how to configure 00:13: the servicenow ticketing connector in Infinity playblocks. 00:17: Before you configure the servicenow ticketing connector, you must create a servicenow 00:21: account for Infinity Play blocks to do that log in to 00:25: your servicenow account and click the all. 00:28: In the filter field search and select user Administration and then click users. 00:33: Click 00:36: Enter the user details and select active and web service access only 00:40: checkboxes make a note of this user ID. 00:43: This is the username you must specify when configuring the servicenow 00:47: ticketing connector in Infinity Play blocks. 00:51: Click submit 00:54: From the user's list select user ID and in the search box search for 00:58: the user ID just created. 01:00: From the table select your user ID. 01:03: Click set password 01:06: Click generate The system generates a password 01:10: Click the copy icon to copy the password to save the password. 01:13: Click save password. 01:15: To give permissions to the user go to the roles tab at the bottom of the page 01:19: and click edit. 01:21: In the collection search box search for these roles and click the arrow. 01:24: I 01:25: The selected roles are now added to the roles list click save. 01:29: Now that you have created a servicenow account, you must configure the jira 01:33: connector in the Infinity Play blocks to do that log into your 01:37: checkpoint Infinity Portal access Infinity Play blocks and qlik connectors. 01:43: Select servicenow ticket 01:46: Turn on the enable toggle button. In the name field enter 01:50: a name. In the URL field enter your servicenow, 01:54: url. In the username field enter the user ID 01:58: that you just created for Infinity Play blocks in your servicenow account. 02:03: In the password field paste the password that you just say from your servicenow 02:07: account. And click save 02:10:

00:00: 00:05: Jira, instance configuration allows you to open tickets in jira get 00:09: information about tickets and closed tickets. 00:13: This video shows you how to configure jira. 00:15: Ticketing connector in Infinity playblocks. 00:19: But before you configure jira, ticketing connector, you must create an API 00:23: token. Log into your atlassian account and copy 00:27: the endpoint URL of the jira instance and safe for later. 00:33: Now click the profile icon and select the manage account option. 00:38: Click the security Tab and then click create and manage API tokens. 00:44: In the API tokens page that appears click create API 00:48: token. 00:50: In the label field enter a name for the token and click create. 00:55: The system creates a token Click copy Note 01:00: that after this step. You cannot retrieve the token. 01:04: Now access the infinity playblocks Administration portal and click 01:08: connectors. 01:10: Click jira, ticketing 01:13: Turn on the enable toggle button and fill in these details. 01:17: In the name field enter a name for the jira instance in play blocks. 01:22: This name will not be used outside of playblocks application. 01:27: In the URL field enter the endpoint URL of the jira instance 01:31: that you copied. In the username field enter email address 01:35: of a user as username for this instance. 01:37: For example, user name at domain.com. 01:42: In the password field paste the API token that you created in atlassian 01:46: account. In the version field enter the API version 01:50: of jira. Default version is 2 01:55: Click fetch After authentication, the predefined 01:59: ticket types used for opening a ticket in jira section appears. 02:05: Enter these details and click save. 02:08: