Jira Ticketing

Jira instance configuration allows you to open tickets, get information about tickets, and close tickets.

Note - Before you configure the Jira Ticketing connector, you must create an API token. For more information, see Appendix D - Creating an API Token in Atlassian Account.

To configure a Jira Ticketing connector:

1. Access Infinity Playblocks and click Connectors.

2. Select Jira ticketing.

   

3. Turn on the Enabled toggle button.

4. In the Name field, enter a name for the Jira instance in Playblocks. This name will not be used outside of Playblocks application.

5. In the URL field, enter the endpoint URL of the Jira instance, for example, https://<company_name>.atlassian.net.

6. In the Username field, enter email address of a user as username for this instance, for example, <user_name@domain.com>.

7. In the Password field, enter the API token that you created in your Atlassian account.

8. In the Version field, enter the API version of Jira. Default is 2.

9. Click Fetch.

   After authentication, the Predefined ticket types, used for opening a ticket in jira section appears.

10. In the Type name field, enter a name for the ticket type.

11. From the Project key list, select your project key.

    To find your project key:

    1. Log in to your Jira account.

    2. Go to Projects > View all Projects.

    3. Select the project for which you want to view the project key.

    4. Click Project Settings.

    5. Find your project key in the Key field.

12. From the Issue type list, select the issue.

    For example: Bug, Task, or Epic.

    

13. In the Required fields section, enter the fields required for the ticket type in JSON format.

    For example, if you want to add priority as a field for the ticket, then enter {"priority": {"name":"High"}}. For more information, see Jira Documentation.

14. To add more ticket types, click New Type and repeat steps 10 to 13.

15. Click Save.