Jira Ticketing
Jira instance configuration allows you to open tickets, get information about tickets, and close tickets.
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Note - Before you configure the Jira Ticketing connector, you must create an API token. For more information, see Appendix D - Creating an API Token in Atlassian Account. |
To configure a Jira Ticketing connector:
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Access Infinity Playblocks and click Connectors.
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Select Jira ticketing.
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Turn on the Enabled toggle button.
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In the Name field, enter a name for the Jira instance in Playblocks. This name will not be used outside of Playblocks application.
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In the URL field, enter the endpoint URL of the Jira instance, for example,
https://<company_name>.atlassian.net
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In the Username field, enter email address of a user as username for this instance, for example,
<user_name@domain.com>
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In the Password field, enter the API token that you created in your Atlassian account.
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In the Version field, enter the API version of Jira. Default is 2.
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Click Fetch.
After authentication, the Predefined ticket types, used for opening a ticket in jira section appears.
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In the Type name field, enter a name for the ticket type.
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From the Project key list, select your project key.
To find your project key:
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Log in to your Jira account.
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Go to Projects > View all Projects.
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Select the project for which you want to view the project key.
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Click Project Settings.
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Find your project key in the Key field.
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From the Issue type list, select the issue.
For example: Bug, Task, or Epic.
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In the Required fields section, enter the fields required for the ticket type in JSON format.
For example, if you want to add priority as a field for the ticket, then enter
{"priority": {"name":"High"}}
. For more information, see Jira Documentation. -
To add more ticket types, click New Type and repeat steps 10 to 13.
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Click Save.