Managing Users in Harmony Endpoint

After you create an account, you can create users who have access to Harmony Endpoint using this account.

To each user you create, you must assign a user role.

Only User Admin can assign roles.

There are two types of user roles:

  • Global roles.

    When creating a new user, you must assign a Global role to the user.

  • Specific Service roles.

    Assigning a Specific Service role to a new user is optional.

The table below summarizes the permissions of each user type:

Tab on

Left Panel

Section

Admin

User

Helpdesk

User

Remote Help

User

Log Only

User

Power

User

Read-Only

Overview

All

Read & Write

Read-Only

Read & Write

No Permission

Read & Write

Read-Only

Policy

All

Read & Write

Read-Only

No Permission

No Permission

Read & Write

Read-Only

Software Deployment - Install Policy

Read & Write

Read & Write

No Permission

No Permission

Read & Write

Read-Only

Software Deployment -Write Policy

Read & Write

Read & Write (Cannot edit groups, only select objects in rules)

No Permission

No Permission

Read & Write

Read-Only

Threat Prevention -Exclusions

Read & Write

Read-Only

No Permission

No Permission

Read & Write

Read-Only

Asset Management

 

All

Read & Write

Read-Only

No Permission

No Permission

Read & Write

Read-Only

Data Protection

(Recover Media)

Read & Write

Read & Write

Read & Write

No Permission

Read & Write

Read-Only

Data Protection

(Full Disk Encryption Remote Help)

Read & Write

Read & Write

Read & Write

No Permission

Read & Write

Read-Only

Push Operations (Remediation)

Read & Write

No Permission

No Permission

No Permission

Read & Write

Read-Only

Push Operations

(All,

except remediation)

Read & Write

Read & Write

No Permission

No Permission

Read & Write

Read-Only

Computer Actions (Reset computer,

Delete computer data, add Pre-boot users)

Read & Write

Read & Write

No Permission

No Permission

Read & Write

Read-Only

Logs

All

Read & Write

Read & Write

No Permission

Read & Write

Read & Write

Read-Only

Push Operations

All

Read & Write

No Permission

No Permission

No Permission

Read & Write

Read-Only

Remediation

Read & Write

No Permission

No Permission

No Permission

Read & Write

Read-Only

All except remediation

Read & Write

Read & Write

No Permission

No Permission

Read & Write

Read-Only

Endpoint Settings

All

Read & Write

No Permission

No Permission

No Permission

Read & Write

Read-Only

Service Management

All

Read & Write

No Permission

No Permission

No Permission

Read & Write

Read-Only

Service Actions (Restart, pause or terminate the service)

Read & Write

No Permission

No Permission

No Permission

No Permission

Read-Only

Threat Hunting

All

Read & Write

No Permission

No Permission

No Permission

Read & Write

Read-Only

To see the list of users and the roles assigned to them, go to the Global Settings view > Users.

To create a new user:

  1. From the left navigation panel, click Global Settings (at the bottom of the panel).
  2. In the top left section, click Users.

    The list of currently defined users appears.

  3. From the top toolbar, click New.

    The Add User window opens.

  4. Configure the required details:

    • Name

    • Email

    • Phone

    • User Groups

    • Global Roles

    • Specific Service Roles

    Note - If the user you wish to add is not registered in Harmony Endpoint, they receive a registration invitation to establish login credentials for the portal.

  5. Click Add.

Note: - To edit or delete a user, select the user and click Edit or Delete from the top toolbar.