Reconnect Tool

You can use the Reconnect tool to reconnect all your Endpoint Security clients to a new Endpoint Management Server Check Point Single-Domain Security Management Server or a Multi-Domain Security Management Server..

Windows

Notes: If you are using Smart App Control in Windows 11, see Smart App Control on how to use the Reconnect tool. For Harmony Endpoint Security Client version E87.20 and lower, the Reconnect tool removes pre-boot Authentication before the Operating System loads. users and disables user acquisition while connecting endpoint clients to the new Endpoint Management Server. To prevent this issue, you must manually migrate the client database to the new Endpoint Management Server. For Harmony Endpoint Security Client version E87.30 and higher, the Reconnect tool automatically initiates user acquisition. However, the user must lock and unlock their computer to complete user acquisition.

To use the Reconnect tool:

1. Log in to the Endpoint Management Server to which you want to connect your Endpoint Security clients.

2. Go to Service Management and under Reconnect Tool, click For Windows.

   The system downloads the reconnect.utility.exe file.

3. Run the reconnect.utility.exe file.

   The system creates the recovery_tool folder.

4. Select Start and type CMD.

5. Right-click Command Prompt and select Run as administrator.

   The Command Prompt window opens.

6. Change the directory to the recovery_tool folder.

7. Run:

   maketool.bat .\config.dat <client_uninstall_password>

   The system creates the Reconnect.exe file that contains the details of server that the endpoint requires to reconnect to the new Management Server.

   Notes: client_uninstall_password is optional. If you do not specify the password, the user must enter the password when running the Recovery tool on their computer. If you use special (non-alphanumeric) characters in the password, such as !,@, $, enclose the password within quotation marks. For example,"!1@3$5^7*9". If you do not want to show the confirmation message “The reconnect tool was run successfully", add /silent in the command. For example, maketool.bat /silent \path_to\config.dat[client_uninstall_password].

8. Distribute the Reconnect.exe file to the computers.

   1. Double-click the Reconnect.exe file and follow the on-screen instructions.

      The Endpoint Security client connects to the new Endpoint Management Server.

   2. Stop all the daemons.

   3. Replace the configuration file.

   4. Reload the daemon.

   The Reconnect tool runs and reconnects endpoints to the new Endpoint Management Server.

   Note - If Endpoint Security clients with version E85.60 and higher cannot connect to the new Endpoint Management Server, your Endpoint Security clients may still be connected to the old Endpoint Management Server. For more information, see sk92329.

macOS

Note - This is supported only with the Endpoint Security Client Application installed on end-user computers to monitor security status and enforce security policies. version E87.50 and higher.

Without Agent Uninstall Password (Recommended)

To use the Reconnect tool without using the uninstall password on the endpoint:

1. Log in to the Endpoint Management Server to which you want to connect your Endpoint Security clients.

2. Go to Service Management and under Reconnect Tool, click For macOS.

   The system downloads the reconnect_tool_for_macOS.zip file.

3. Unzip the file.

   The system unzips to the reconnect_tool_for_macOS folder that contains the EPReconnect tool.

4. Connect to the command line and run:

   <path to the EPReconnect tool> ./EPReconnectTool.app/Contents/MacOS/EPReconnect --password <agent_uninstall_password> --make-tool -silent

   Note - The parameter -silent creates a tool that runs without user dialogs.

   The system recreates the reconnect_tool_for_macOS.zip file in a temporary directory.

5. Distribute the zip file to endpoints.

6. Unzip the file on the endpoint.

   The system unzips to the reconnect_tool_for_macOS folder that contains the EPReconnect tool.

7. Using the Finder application, find and double-click EPReconnectTool.app.

   Notes - EPReconnectTool.app does not require authentication, this allows the macOS standard users to reconnect the endpoints to the Endpoint Management server. Alternately, you can run the EPReconnectTool.app using either of the following options: Command Line MDM Script

The Reconnect tool runs and reconnects endpoints to the new Endpoint Management Server.

With Agent Uninstall Password

To use the Reconnect tool using the uninstall password on the computer:

1. Log in to the Endpoint Manager Server to which you want to connect your Endpoint Security clients.

2. Go to Service Management and under Reconnect Tool, click For macOS to download the reconnect_tool_for_macOS.zip file.

3. Distribute the zip file to the endpoints.

4. On the endpoint, unzip the file.

   The unzipped folder contains the EPReconnect tool.

5. Using the Finder application, find and double-click EPReconnectTool.app.

   1. Enter the client uninstall password and click OK.

6. Alternatively, run the EPReconnectTool.app from the command line using the following command:

   ./EPReconnectTool.app/Contents/MacOS/EPReconnectTool --enter-password

   1. Enter the client uninstall password in the command line terminal and click Enter.

The Reconnect tool runs and reconnects endpoints to the new Endpoint Management Server.