Media Encryption Remote Help

Media Encryption & Port ProtectionClosed A component of the Endpoint Security client that protects data stored on computers by encrypting removable media devices and allowing tight control over computers' ports (USB, Bluetooth, and so on). Acronym. MEPP. lets administrators recover removable media passwords remotely, using a challenge/response procedure. Always make sure that the person requesting Remote HelpClosed Users can be denied access to their Full Disk Encryption-protected computers or Media Encryption & Port Protection-protected devices for many different reasons. Remote Help can help users in these types of situations. The user contacts the Help Desk or specified administrator and follows the recovery procedure. is an authorized user of the storage device before you give assistance.

To recover a Media Encryption & Port Protection password with Remote Help assistance from Harmony Endpoint:

  1. Go to Asset Management > Organization > Computers.

  2. Click and select Remote Help & Recovery > Media Encryption.

    The Media Encryption Remote Help window opens.

  3. Do these:

    1. Select the user.

    2. In the Challenge field, enter the challenge code that the user gives you. Users get the Challenge from the Endpoint client.

    3. Click Generate Response.

      Media Encryption & Port Protection authenticates the challenge code and generates a Response code..

    4. Give the Response code to the user.

    5. Make sure that the user can access the storage device successfully.