BitLocker Recovery

BitLocker recovery is the process by which you can restore access to a BitLocker-protected drive in the event that you cannot unlock the drive normally.

You can use the Recovery Key ID for a computer to find the Recovery Key for an encrypted client computer.

With the Recovery Key, the user can unlock encrypted drives and perform recoveries.

Important - Treat the Recovery Key like a password. Only share it using trusted and confirmed channels.

To get the recovery key for a client computer:

1. Go to Asset Management > Organization > Computers.

2. From the top toolbar, click and select Remote Help & Recovery > Recovery > BitLocker Recovery.

   The BitLocker Management Recovery window opens.

3. Select By Recovery Key ID and enter the Computer's Recovery Key ID of the client.

   The Recovery Key ID is a string of numbers and letters that looks like this:

   C9F38106-9E7C-46AE-8E88-E53948F11776

   After you type a few characters, the Recovery Key ID fills automatically.

4. Click Get Recovery Key.

   The recovery key appears. It is a string of numbers that looks like this:

   409673-073722-568381-219307-302434-260909-651475-146696

5. On the client computer, type the recovery key.