Push Operations

The Push Operations feature in Harmony Endpoint enables you to run predefined tasks remotely on managed endpoint devices. These tasks support automation, diagnostics, enforcement, and recovery workflows.

Accessing Push Operations

By default, the Push Operations page shows the list of all the push operations created and their statuses in the last 30 days.

To view the Push Operations page, click Asset Management > Push Operations.

Extending the Time Frame of Push Operations

To view push operations created in a specific period, select the time frame from the drop-down at the top right corner of the page.

Last 30 days
Last 7 days
Last day

Push Operations Dashboard Widgets

Widget Name	Description
Total	Shows the total number of push operations created within the selected time frame.
Scheduled	Shows the total number of push operations configured and scheduled within the selected time frame.
In Progress	Shows the total number of push operations running on one or more endpoint devices within the selected time frame.
Completed	Shows the total number of push operations that ran successfully on all targeted endpoint devices within the selected time frame.
Partially Completed	Shows the total number of push operations that ran on some endpoint devices but failed or timed out within the selected time frame.
Failed	Shows the total number of push operations that failed on all targeted endpoint devices within the selected time frame.

Push Operations Table

Column	Description
Push operation	Shows the type of action performed.
Pushed to	Shows the list of devices.
Deployment status	Shows the status of the deployment. Scheduled In progress Partially completed Completed Failed
Run date	Shows the date and time when the push operation was executed.
Created by	Shows the user's email address that initiated the push operation.
Created on	Shows the date and time when the push operation was created.
Expire on	Shows the date and time when the push operation is going to expire.
Comment	Shows the comments associated with the push operation.

Available Actions from Push Operations

Run Again: Re-executes a previously completed push operation on the selected devices.

Clone: Duplicates an existing push operation.
Delete: Removes a push operation.
Cancel: Stops a scheduled or in-progress push operation.
Export: Downloads a push operation data for reporting.

Creating a Push Operation

To create a new push operation:

Log in to the Harmony Endpoint Administrator Portal.
Navigate to Asset Management > Push Operations.
Click Create operation.

The Create operation page appears. You need to select the required operation and the required actions.

In the Operation tab, select the required operation.

Click here to view the supported operations.

Category	Push Operations	Windows	macOS	Linux
Anti-Malware A component of the Endpoint Security client that protects against known and unknown viruses, worms, Trojan horses, adware, and keystroke loggers.	Scan for Malware	Yes	Yes	Yes
	Update Malware Signature Database	Yes	Yes	Yes
	Restore Files from Quarantine	Yes	Yes	Yes
Forensics and Remediation	Analyze by Indicator	Yes	Yes	No
	File Remediation	Yes	Yes	Yes
	Isolate Computer	Yes	Yes	No
	Release Computer	Yes	Yes	No
Agent Settings	Deploy New Endpoints	Yes	No	No
	Collect Client Logs	Yes	Yes	No
	Repair Client	Yes	No	No
	Shutdown Computer	Yes	Yes	No
	Restart Computer	Yes	Yes	No
	Uninstall Client	Yes	Yes	No
	Application Scan	Yes	Yes	No
	Kill Process	Yes	Yes	No
	Remote Command	Yes	Yes	Yes
	Search and Fetch files	Yes	Yes	No
	Registry Actions	Yes	No	No
	File Actions	Yes	Yes	No
	VPN Site	Yes	Yes	No
	Collect Processes	Yes	No	No
	Run Diagnostics	Yes	Yes	No
	Enable / Disable Self Protection	Yes	Yes	No
	Collect Memory Dump	Yes	Yes	No

Click Next.
In the Devices tab, configure the required devices.
- To perform a push operation for all organizational assets, select Entire organization.
- To perform a push operation for specific affected assets, select Custom and choose the affected devices.
Click Next.

Configure the operation settings.

Anti-Malware

Push Operations	Description	2FA Required
Scan for Malware	Runs an Anti-Malware scan on the computer or computers, based on the configured settings.	No
Update Malware Signature Database	Updates malware signatures on the computer or computers, based on the configured settings.	No
Restore Files from Quarantine	Restores files from quarantine on the computer or computers, based on the configured settings. To restore files from quarantine: In the Full Path field, enter the path to file before it was quarantined including the file name. For example, `c:\temp\eicar.txt` Click OK.	No

Push Operations

Description

2FA Required

Scan for Malware

Runs an Anti-Malware scan on the computer or computers, based on the configured settings.

Update Malware Signature Database

Updates malware signatures on the computer or computers, based on the configured settings.

Restore Files from Quarantine

Restores files from quarantine on the computer or computers, based on the configured settings.

To restore files from quarantine:

In the Full Path field, enter the path to file before it was quarantined including the file name. For example, c:\temp\eicar.txt
Click OK.

Forensics and Remediation

Push Operations	Description	2FA Required
Analyze by Indicator	Manually triggers collection of forensics data for an endpoint device that accesses or executes the indicator. The indicator can be a URL, an IP, a path, a file name or an MD5.	No
File Remediation	Quarantines malicious files and remediates them as necessary. To move or restore files from quarantine: Click and select the organization. Click Update Selection. Select the device and click Next. Add Comment, optional comment about the action. To move the files to quarantine, select Move the following files to quarantine. To restore the files from quarantine, select Restore the following files from quarantine. Click . From the drop-down: Select Full file path or Incident ID: In the Element field, enter the incident ID from the Harmony Endpoint Security client or enter the incident UID for the corresponding incident from the Logs menu in the Harmony Endpoint portal. To obtain the incident UID, open the log entry and expand the More section to view the incident UID. Click OK Select MD5 Hash: Enter or upload the Element. Click OK. Click Finish.	No
Isolate Computer	Makes it possible to isolate a specific device that is under malware attack and poses a risk of propagation. This action can be applied on one or more devices. The Firewall component must be installed on the client in order to perform isolation. Only DHCP, DNS and traffic to the management server are allowed.	No
Release Computer	Removes device from isolation. This action can be applied on one or more devices.	No

Agent Settings

Deploy New Endpoints

Installs the Initial Client on the target devices remotely using any device as the medium to run the push operation. This is suitable if do not have third party tools such as Microsoft System Center Configuration Manager (SCCM) or Intune to install the client.

Note - The Deploy New Endpoints operation does not need Two-Factor Authentication (2FA).

Field

Description

Comment

Optional comment about the action.

Select the deployment endpoint

Select the target endpoint or device where you want to install the Initial Client from the organizational tree.

Caution - The target device must not be the same as the source device.

Endpoint version

Select the Harmony Endpoint Security Client version to install on the target device.

Note - Only Endpoint Security client versions with a corresponding exported package (Manual Deployment of Endpoint Clients) are showed here. You can only push a client version if the package exists in the export packages.

Collect Client Logs

Collects CPInfo logs from an endpoint based on the configured settings.

For Windows:
- For Endpoint Security Client Application installed on end-user computers to monitor security status and enforce security policies. versions E88.31 and higher, client logs are stored in the directory C:\ProgramData\CheckPoint\Endpoint Security\Temp.
- For Endpoint Security Client versions E88.30 and lower, client logs are stored in the directory C:\Windows\SysWOW64\config\systemprofile\CPInfo.
For macOS, client logs are stored in the directory /Users/Shared/cplogs.

Field

Description

Comment

Optional comment about the action.

Log set to collect

Select the scope of information for the logs.

Debug Info upload

Select the location to upload the logs:

Upload CPInfo reports to AWS S3 - If the push operation is successful, the administrator will receive a download link in the Harmony Endpoint EPMaaS Administrator portal to download the logs.

Notes -

This option is supported only with the Harmony Endpoint Security client for Windows version E88.30 and higher and for macOS version E88.50 and higher.
To enable this option, select a single user.
You can create and copy the link to download the logs using the copy to clipboard icon in the Operation output section of the Push Operation Endpoint Details. The copied link will be valid for 30 minutes.

Upload CPInfo reports to Check Point servers
Upload CPInfo reports to Corporate server - Update the relevant corporate server information.

Note - The Collect Client Logs operation does not need Two-Factor Authentication (2FA).

Repair Client

Repairs the Endpoint Security client installation. This requires a computer restart.

Notes:

This push operation applies only to Harmony Endpoint Security clients that have been upgraded to a newer version at least once after the installation.
The Repair Client operation does not need Two-Factor Authentication (2FA).

Remote Command

Allows administrators to run both signed (introduced by CP) and unsigned (ones the customer creates) scripts on the Endpoint Client devices.
Especially useful in a non-AD environment.
Supplies tools/fixes to customers without the need to create new EP client/server versions.
Saves passwords securely when provided.

Notes:

The Remote Command operation needs Two-Factor Authentication (2FA).
The Remote Command feature is supported only in Windows clients running version E85.30 and above.

Registry Actions

Add or remove a registry key.

Field	Description
Comment	Optional comment about the action.
Action	Select an action. Add Key to Registry Remove Key From Registry Caution - Removing a registry might impact the endpoint's operating system.
Add Key to Registry
Key	Full path where you want to add the registry key. For example, Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Secure Access Endpoint Analysis
Subkey	Enter the key name to add in the registry. For example, ProductVersion.
Value Type	Select the registry type.
Value	Enter the registry value.
Is redirected	Indicates that virtualization is enabled and add the registry to 32-bit. By default, the registry is added for 64-bit.
Remove Key From Registry
Key	Full path of registry key that you want to delete. For example, Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\Secure Access Endpoint Analysis Caution - Removing a registry might impact the endpoint's operating system.
Subkey	Enter the key name to remove from the registry. For example, ProductVersion.
Is redirected	Indicates that virtualization is enabled and delete the registry in 32-bit. By default, the registry is deleted for 64-bit.
To change the working hours to allow the Anti-Malware signature updates on a DHS compliant Endpoint Security client, see sk180559.

Note - The Registry Actions operation does not need Two-Factor Authentication (2FA).

File Actions

Copy, move or delete the file or folder.

Notes:

The File Actions operation does not need Two-Factor Authentication (2FA).
The folder actions are supported only with the Endpoint Security Client version 87.20 and higher.

Field

Description

Comment

Optional comment about the action.

Action

Select an action.

Copy File
Move File
Delete File

Caution - Deleting a file might impact Harmony Endpoint's protected files.

Copy File

File path

Full path of the file or folder you want to copy, including the file or folder name.

Example:

For File - C:\Users\<user_name>\Desktop\test.doc
For Folder - C:\Users\Username\Desktop\

Target file path

Full path where you want to paste the file or folder.

Example:

For File - C:\Users\<user_name>\Documents
For Folder - C:\Users\Username2\

Notes:

The file or folder name you specify is used to rename the copied file.
If you provide the folder path only, the file is copied with the original file name.
If the file or folder already exists, the file is not overwritten and the operation fails.
If the file path or target folder does not exist, it is created during the operation.

Move File

File path

Full path of the file or folder you want to move, including the file or folder name.

Example:

For File - C:\Users\<user_name>\Desktop\test.doc
For Folder - C:\Users\Username>\Desktop\

Target file path

Path where you want to move the file or folder.

Example:

For File - C:\Users\<user_name>\Documents
For Folder - C:\Users\Username1\Documents\

Notes:

If you provide the full file path, the is moved with the specified name.
If you provide the folder path only, the file is moved with the original file name.
If the file or folder already exists, the file or folder is not overwritten and the operation fails.
If the file path or target folder does not exist, it is created during the operation.

Delete File

File path

Full path of the file you want to delete, including the file name.

For example, C:\Users\<user_name>\Desktop\test.doc

Caution - Deleting a file might impact Harmony Endpoint's protected files.

Note - Delete folder action is not supported.

VPN Site

Adds or removes a VPN site.

Notes:

The VPN Site operation does not need Two-Factor Authentication (2FA).
If the operation fails with timeout, see sk179798 for troubleshooting instructions.

Limitations:

This is not supported with Linux operating system.
You cannot create separate VPN sites for each user that access the endpoint. The same VPN site applies to all users.
SoftID and challenge-response authentication methods are not tested.
The system does not validate the entries (for example, Server Name or Fingerprint) that you specify.
Only one fingerprint operation is supported at a time.
You cannot add a new VPN site or remove a VPN site if a VPN site is already connected in the Harmony Endpoint client. Disconnect the VPN site before you add a new VPN site.
This operation is not supported if the firewall policy for the client is configured through the on-premise Security Gateway Dedicated Check Point server that runs Check Point software to inspect traffic and enforce Security Policies for connected network resources. (Policy > Data Protection > Access & Compliance > Firewall > When using Remote Access, enforce Firewall Policy from is Remote Access Desktop Security Policy). To enable the operation on such a client:
1. In the Security Gateway, change the parameter allow_disable_firewall to true in the $FWDIR/conf/trac_client_1.ttm file.
2. Install the policy on the Security Gateway.
3. Reboot the Harmony Endpoint client.
4. Perform the push operation.

Field	Description
Comment	Optional comment about the action.
Action	Select an action: Add VPN Site Remove VPN Site
Add VPN Site
Server Name	Enter the IP address or FQDN of the remote access gateway. Note - Ensure the endpoint can resolve the FQDN to the IP address of the gateway.
Use Custom Display Name	Select the checkbox if you want to change the display name of the server in the Harmony Endpoint client.
Display Name	Server name displayed in the Harmony Endpoint client. By default, it uses the Server Name. To change the display name ,select the Use Custom Display Name checkbox and enter a display name.
Use Custom Login Option	Select the checkbox if you want to use a custom login option.
Login Option	Login option for the server. By default, Standard login option is selected. To use a custom login option, select Use Custom Login Option checkbox, and enter the login option. This must match the Display Name specified in the GW properties > VPN Clients > Authentication > Multiple Authentication Clients Settings in the SmartConsole Check Point GUI application used to manage a Check Point environment - configure Security Policies, configure devices, monitor products and events, install updates, and so on.. For example, SAML IDP. For the Standard login option, make sure that the Authentication Method is Defined on User Record (Legacy). Otherwise, Standard: does not need authentication method error appears.
Authentication Method	Select an authentication method. The options displayed depend on the Login Option. Authentication methods for the Standard login option: username-password certificate (for a certificate stored in the CAPI store) p12-certificate securityIDKeyFob securityIDPinPad SoftID (not tested) challenge-response (not tested) Authentication methods for the custom login option: Select certificate from hardware or software token (CAPI) Use certificate from Public-Key Cryptographic Standard (PKCS #12) file Other Note - Select the relevant certificate authentication method if your custom login uses a certificate. Otherwise, select Other.
Remote Access Gateway Name	Enter the remote access gateway name. To get the remote access gateway name from SmartConsole: In SmartConsole, go to Gateways and Servers. Double-click the gateway. The Check Point Gateway window appears. Double-click IPSec VPN. Under Repository of Certificates Available to the Gateway, in the table, expand the DN column. The value after CN= indicates the remote access gateway name. To get the remote access gateway name from the device: In Registry Editor, go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\CheckPoint\accepted_cn. It shows a folder with the display name of your VPN site. Copy the folder name and paste it in the Remote Access Gateway Name field.
Remove VPN Site
Display Name	Enter the display name for the server.

Collecting Fingerprint details for a VPN Site:
Click here to view the procedure to get the fingerprint from SmartConsole
1. In SmartConsole, in the right pane, under Object Categories, click Servers > Trusted CA > internal ca.
  
  The Certificate Authority Properties window appears.
2. Click the Local Security Management tab.
3. Under Certificate, click View.
  
  The Certificate Authority Certificate View window appears.
4. Scroll down to SHA-1 Fingerprints. The fingerprint is on line number 2.
Click here to view the procedure to get the fingerprint from the device
1. Manually add the VPN site in the client. For more information, see Endpoint Security Clients User Guide.
2. After you add and connect to the VPN site successfully, In Registry Editor, go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\CheckPoint\accepted_cn.
3. It displays a folder with the display name of your VPN site.
4. Double-click the folder.
5. In the right pane, under Name, double-click -- Fingerprint--.
  
  The Edit String window appears.
6. Copy the fingerprint key from the Value data field.
7. Click Cancel to close the window.
8. Paste the fingerprint key in the Fingerprint field.

Collect Processes

Collects information about the process running on the endpoint.

Field	Description
Comment	Optional comment about the action.
Collect all processes	Collects information about all the processes running on the endpoint.
Collect process by name	Collects information about a specific process on the endpoint.
Process name	Enter the process name. Case-sensitive.
Additional output fields	Select the additional information you want to view in the collected information.

Note - The Collect Processes operation does not need Two-Factor Authentication (2FA).

Run Diagnostics

Runs diagnostics on an endpoint to collect this information:

Total CPU and RAM usage in the last 12 hours.

CPU usage by processes initiated in the last 12 hours. For example, the CPU used by Anti-Malware to scan files.

You can review the CPU usage data to identify processes (scans) that consume CPU more than the specified threshold and exclude such processes from future scans.

Note - This is supported with Endpoint Security client version E86.80 and higher.

Warning - Only exclude a process if you are sure that the file is not malicious and is not vulnerable to cyber-attacks.

To view the latest diagnostics report, see Show Last Diagnostics Report.

Enable / Disable Self Protection

The Enable / Disable Self Protection push operation allows the administrator to enable or disable the self protection capabilities on endpoints.

Limitations:

Enable - Enables the self protection capabilities.
Disable - Disables the self protection capabilities.

Timeout Command Expiration - Select the expiration time for the command.

Note - After the timeout, the command expires, and the self protection capabilities will be enabled automatically.

Collect Memory Dump

Collects Memory Dump from an endpoint based on the configured settings. Memory dump is a snapshot of system memory at specific instance of the active process and the operating system.

Note - The Collect Memory Dump push operation can be executed on one device at an instance.

Limitations:

Enable - Enables the self protection capabilities.
Disable - Disables the self protection capabilities.

Timeout Command Expiration - Select the expiration time for the command.

Note - After the timeout, the command expires, and the self protection capabilities will be enabled automatically.

Field

Description

Comment

Optional comment about the action.

Type

Select the type of memory dump to be collected.

Process - Captures memory dumps for one or more processes using process name or PID.

Notes:

The system generates multiple memory dumps if several processes share the same name.
Memory dumps are not supported for Protected Process Light (PPL) processes.

Kernel - Collects a kernel memory dump without requiring a system reboot.

Note - Kernel memory dump is not supported on Windows 7 devices.

Full - Initiates a BSOD to collect a full or active memory dump (requires prior configuration on the target device). For more information, see Dell documentation.

Note - It is optional to reboot the endpoint to collect the Full memory dump.

Process name

Enter the process name of the process memory dump.

Process PID

Enter the process PID of the process memory dump.

Dump info upload

Select the location to upload the memory dump:

Upload Memory Dump to AWS S3 - After the push operation is successful, the system shows a download option in the Operation output column of the Push Operation Endpoint Details section.
Upload Memory Dump to Check Point servers - After the push operation is successful, the system uploads the memory dump to this location:
- For Windows Endpoint Security Client versions E88.31 and higher, client logs are stored in the directory C:\ProgramData\CheckPoint\EndpointSecurity\Temp.
- For Windows Endpoint Security Client versions E88.30 and lower, client logs are stored in the directory C:\Windows\SysWOW64\config\systemprofile\CPInfo.
- For macOS, client logs are stored in the directory /Users/Shared/cplogs.
Upload Memory Dump to Corporate server - Enter your corporate server details. After the push operation is successful, the system uploads the memory dump to the configured location in the corporate server.

Notes:

Automated packaging and upload of memory dump - All memory dumps are automatically zipped, segmented if necessary, and uploaded to the designated destination (Check Point FTP, Amazon S3, or custom FTP servers).
On 32-bit Windows systems, the ZIP file name is not displayed when uploading full memory dumps to an FTP server.
The Memory Dump feature is supported only on Harmony Endpoint for Windows client version E89.05 and later.

Click Next.
(Optional) In the Schedule tab, configure the schedule to run the operation.
1. In the Run Operation section:
  - To execute the operation immediately, select Immediately.
  - To schedule the date and time to run the operation, select Schedule and in the Date section, select the required date and time.
2. In the Expire on section, select the expiration time frame.
  - 7 days
  - 30 days
  - Custom
Click Next.
The Summary tab shows a summary of the selected operation.
Click Create.

Affected Devices Table

Column	Description
Devices	Lists the selected devices.
Operation status	Displays the status of each device: Succeeded: Operation completed successfully. Blade not installed: Endpoint lacks the required blade for this operation. Agent not installed: The Harmony Endpoint Agent is not on the device. Timed out: The operation did not complete in time.
Status received on	Displays the date and time when the operation was initiated on that device.
Sent to device on	Displays the date and time when the operation was sent to the device.
Operation output	Path or file location related to the operation. The Copy icon allows you to copy the output path quickly.

Filtering the Push Operations

To filter push operations, use one of the following ways:

Click on the Search bar on the top-right corner and enter the required text.
Click the Filter icon next to the Search bar and select the required options.