CloudGuard Permissions for Intelligence

In some cases when Intelligence cannot retrieve logs from your account, you receive a notification email from CloudGuard. It usually has the account number and the error type. Based on these details, you can understand the issue and troubleshoot it.

After you restore the permissions, CloudGuard can continue the log collection on your account, see Reactivating Intelligence.

Access to AWS

For more information on troubleshooting the AWS account permissions, see AWS documentation at https://aws.amazon.com/premiumsupport/knowledge-center and look for:

  • S3 troubleshoot 403

  • S3 access denied bucket policy

  • S3 accidentally denied access

Access to Azure

A notification email informs you that CloudGuard cannot get logs from your AzureClosed Collection of integrated cloud services that developers and IT professionals use to build, deploy, and manage applications through a global network of data centers managed by Microsoft®. Storage account, with one of these errors: AuthorizationFailure or PublicAccessNotPermitted.

The authorization error can occur when you change or remove an existing access key (storage account key) generated as part of the CloudGuard onboarding process.

Fixing Authorization Issues

For more details on public read access, go to Azure Storage documentation, search for configure anonymous read access, and follow the instructions in the article.

Reactivating Intelligence

After you restore the permissions, do one of these: