Requesting Passwords from End Users

To secure sensitive data transmitted via email or other file-sharing methods, your organization uses Email Security with password-protected attachments, adding an extra layer of protection against unauthorized access and data breaches.

How to Enter Passwords for Password-Protected Attachments

If your organization has configured the policy to require users to enter the password, the system temporarily removes the attachment and adds a warning banner to the email. This banner includes a link where you can securely enter the password to access the attachment.

To restore the password protected attachments requiring the user to enter a password:

1. Click the link in the warning banner of the email.

   

2. Enter the password for the attachment and click Submit.

   

   After you submit, the Anti-Malware engine scans the attachment for malicious content.

   

   If the Anti-Malware engine finds the attachment as clean, the original email with password-protected attachment gets delivered to the original recipients of the email.

   If the email was already released, this message appears:

   

How to Restore Quarantined Emails and their Attachments

For password protected attachments, If your administrator has configured the policy to notify you about quarantined emails. The system removes the email body and its attachments. You will receive a notification with a link where you can request the release of the email and its attachments.

To restore the email and its attachments from quarantine:

1. Click the link provided in the email.

2. If prompted, enter the reason for restoring the attachment, and click Submit.

   

   After you submit, the admin receives the request.

   

   After the admin approves, the user receives the original email.