Error Messages

Unsupported Services:

Symptom

Client shows this error message:

Firewall policy contains unsupported services. Contact your system administrator

Cause:

Clients do not recognize all services that are in policy rules.

Solution:

  1. Open trac.log.

  2. Find: ConvertRule: ERROR - BuildProtocolString failed!!

  3. Go up two lines and find the rule number:

    ConvertRule: rule = rule-<number>, start converting...

  4. Open desktop_policy.ini and find the rule number.

  5. In the svc section, find the services of the rule that are not supported. (For example, dcerpc services are not supported.)

  6. Open SmartConsole, find the rule in the Desktop policy, and remove the unsupported service.

Login option not configured:

Symptom

Client shows this error message:

Connection failed. Login option not configured.

Cause:

A login option was changed on the gateway and the user must select a new login optio

Solution:

Users click the link: Click here to configure Login Option. This takes them to the

Authentication tab of the client, where they can select a different login option.