9100, 9200, 9300, 9400, 9700, and 9800

Preparing the Appliance

Before you start to install or remove DIMMs, make sure:

  • You shut down the appliance and unplug the power cables.

  • The appliance is in a clean environment and on a level surface.

  • You can physically access and open the cover of the appliance.

  • You have the Check Point Memory Kit.

Important

  • To protect the appliance and the memory modules from electrostatic discharge, make sure that you are properly grounded before you touch these components.

  • We recommend that you use the grounding wrist strap that is included in the memory kit. The grounding plug on the rear of the appliance provides a chassis grounding point.

  • For more information, read the Health and Safety Information in the Getting Started Guide:

Quantum Force 9000 Appliances Getting Started Guide

Memory Kit contents

  • QR code page - Installing and Removing Memory in Check Point Appliances

  • Memory DIMMs

  • ESD grounding strap (anti-static)

To prepare the appliance:

  1. Shut down the appliance by one of these methods: from the Gaia Portal, through CLI commands, or quickly press and release the power switch.

    Note - We do not recommend the use of the power switch as it results in a forced and immediate shut down.

  2. Remove the power cords from the appliance.

  3. Place the ESD strap on your wrist and attach the other end to a grounding point.

  4. Loosen the appliance cover screws.

  5. Remove the top cover from the appliance.

To remove the top cover:

  1. Unscrew the cover screws (number 2 on the diagram below).

  2. Pull the top cover back in the same direction the red arrows are pointing on the diagram.

  3. Pull the cover up to remove it completely.

The 9800 appliance is shown above. Removal of the top cover is the same in the 9100, 9200, 9300, 9400, and 9700 appliances.

Item

Description

1

Appliance cover

2

Appliance cover screws

3

ESD grounding point

About DIMM Sockets

The memory sockets are situated to the left and right of the CPU units. Note - In the appliance configuration diagrams:

  • The view shown is always from above the appliance.

  • The front panel of the appliance is always at the bottom of the diagram.

    Item

    Description

    Memory socket with DIMM installed

    Memory socket without DIMM installed

9100 Base / 9200 Base / 9300 Base / 9400 Base Appliance DIMM Configuration

The 9100 Base / 9200 Base / 9300 Base / 9400 Base appliance has a default memory configuration of 16GB: 2 x 8GB.

As needed, replace faulty DIMMs with new ones. Make sure to place them in the DIMM sockets as shown in the diagram.

16GB Default Memory Configuration

Top View
(Front panel of the appliance is at the bottom of the diagram)

You can upgrade to 32GB or 64GB.

  • To upgrade to 32GB, use 4 x 8GB DIMMs in all sockets as shown in the diagram.

  • To upgrade to 64GB, use 4 x 16GB DIMMs in all sockets as shown in the diagram.

32GB / 64GB Upgraded Memory Configuration

Top View
(Front panel of the appliance is at the bottom of the diagram)

9100 Plus / 9200 Plus / 9300 Plus / 9400 Plus Appliance DIMM Configuration

The 9100 Plus / 9200 Plus / 9300 Plus / 9400 Plus appliance has a default memory configuration of 32GB: 4 x 8GB.

As needed, replace faulty DIMMs with new ones.

You can upgrade to 64GB.

To upgrade to 64GB, use 4 x 16GB DIMMs in all sockets as shown in the diagram.

32GB Default / 64GB Upgraded Memory Configuration

Top View
(Front panel of the appliance is at the bottom of the diagram)

9700 Base / 9800 Base Appliance DIMM Configuration

The 9700 Base / 9800 Base appliance has a default memory configuration of 32GB: 4 x 8GB.

As needed, replace faulty DIMMs with new ones. Make sure to place them in the DIMM sockets as shown in the diagram.

32GB Default Memory Configuration

Top View
(Front panel of the appliance is at the bottom of the diagram)

You can upgrade to 64GB or 128GB.

  • To upgrade to 64GB, use 8 x 8GB DIMMs in all sockets as shown in the diagram.

  • To upgrade to 128GB, use 8 x 16GB DIMMs in all sockets as shown in the diagram.

64GB / 128GB Upgraded Memory Configuration

Top View
(Front panel of the appliance is at the bottom of the diagram)

9700 Plus / 9800 Plus Appliance DIMM Configuration

The 9700 Plus / 9800 Plus appliance has a default memory configuration of 64GB: 8 x 8GB.

As needed, replace faulty DIMMs with new ones.

You can upgrade to 128GB.

To upgrade to 128GB, use 8 x 16GB DIMMs in all sockets as shown in the diagram.

64GB Default / 128GB Upgraded Memory Configuration

Top View
(Front panel of the appliance is at the bottom of the diagram)

  • To upgrade to 64GB, use 8 x 8GB DIMMs in all sockets as shown in the diagram.

  • To upgrade to 128GB, use 8 x 16GB DIMMs in all sockets as shown in the diagram.

64GB / 128GB Upgraded Configuration

Top View
(Front panel of the appliance is at the bottom of the diagram)

Installing DIMMs

Important - The appliance contains sharp metal parts such as the heat sink fin and bracket. Handle with care to avoid injury or damage the DIMMs

To install DIMMs in the appliance:

  1. Find the DIMM slots on the system board.

  2. Press outward on the two white retaining clips.

  3. Align the new DIMM above the socket.

    The top of the DIMM is smooth. The bottom edge has two different-length sets of contacts which connect to the slots on the socket.

    Important:

    • Only touch the top corners of the DIMM. Pressing on the heat sink or other DIMM components can damage the hardware.

    • DIMMs are not symmetrical. Use the hole in the DIMM to guide the DIMM into the raised tooth in the slot.

  4. Press the new DIMM into the socket until it clicks into position.

    The retaining clips move into the lock position as you press the DIMM into position.

  5. Do steps 1 - 4 again for the other DIMMs.

  6. Make sure that there are no leftover or loose parts in the appliance.

  7. Make sure the DIMM(s) are installed correctly.

  8. Replace the appliance cover without tightening the appliance cover screws.

  9. Connect the power cords to the appliance.

    The appliance turns on.

  10. Place and tighten the appliance cover screws to secure the cover on the appliance.

Verifying the Memory Configuration

To see the memory amount in the Expert mode:

Run:

free -wht

Example output from a 9800 Base appliance with 64GB of memory:

Note - The amount of installed memory appears in the Mem row in the total column.
Due to the available memory address space, the total installed memory that appears in this output is close to, but not the same as the actual installed memory.

To see the populated memory slots in Gaia Clish:

  1. Run:

    show asset memory

    Example output from a 9800 appliance with 64GB of memory:

  2. Make sure the value in the Total Memory shows the installed memory.

Note - The “Memory Slot Number” is an ordinal count of DIMMs and does not correspond to the slot numbering shown in the motherboard DIMM configuration layout diagram.

To view DIMM hardware details through the LOM Card:

See the Hardware Inventory section in the Lights Out Management (LOM) HTML5-based Card Administration Guide.